WELLNEST MEDICINE LLC
COACHING SERVICES & PURCHASE TERMS
These Purchase Terms apply to coaching services purchased from WellNEST Medicine LLC ("WellNEST").
These terms supplement the Master Coaching Services Agreement between WellNEST and the Participant.
1. SELECTED COACHING SERVICES
The Participant's selected coaching offering, session quantity, duration, delivery format and price are those displayed in the applicable product description and purchase confirmation at checkout.
Unless otherwise expressly stated, individual sessions are 60 minutes.
Coaching may be delivered virtually, in person or through a combination of formats, depending on the selected offering and mutually agreed scheduling arrangements.
Purchased services are limited to the sessions and services expressly included in the selected offering.
Additional services are not included unless separately agreed upon.
2. PRICING AND PAYMENT
The total purchase price and applicable payment frequency will be displayed before purchase authorization.
By completing checkout, the Participant authorizes payment of the disclosed amount through the selected payment method.
For recurring purchases:
The recurring amount and billing frequency will be disclosed before authorization.
Payments will be processed according to the accepted billing schedule.
The Participant may cancel future recurring payments using the disclosed cancellation method, subject to applicable law.
Cancellation of future billing does not automatically refund previously completed billing periods or services already provided, except as required by law or the applicable purchase terms.
No additional charges will be imposed without authorization.
3. SCHEDULING AND SESSION AVAILABILITY
Sessions are scheduled through WellNEST's designated scheduling process and are subject to coach availability.
The Participant is responsible for attending scheduled sessions and maintaining accurate contact information.
The Participant is expected to arrive or connect on time.
Late arrival does not automatically extend the scheduled session.
4. LATE CANCELLATIONS AND MISSED SESSIONS
A minimum of 24 hours' notice is required to cancel or reschedule a scheduled session.
Cancellations received with less than 24 hours' notice and missed appointments (no-shows) will be considered completed sessions, subject to applicable law and exceptions described below.
Prepaid packages: The session will be deducted from the available session balance without refund, credit or replacement.
Individually billed sessions: The applicable session fee, disclosed before booking, remains payable according to the accepted payment terms.
Exceptions may be considered at WellNEST's discretion for emergencies or circumstances reasonably beyond the Participant's control.
Sessions canceled by WellNEST or the assigned coach will be rescheduled or credited without penalty.
5. PACKAGE VALIDITY AND UNUSED SESSIONS
Any applicable package expiration or validity period will be disclosed with the selected offering before purchase.
Unused sessions, extensions, transfers and refunds are subject to the disclosed purchase terms and applicable law.
Participants are responsible for scheduling and using included sessions within the applicable validity period.
WellNEST may consider reasonable extension requests based on individual circumstances, coach availability and program policies.
6. VIRTUAL AND IN-PERSON DELIVERY
Virtual sessions are conducted through designated electronic meeting platforms.
Participants are responsible for maintaining a suitable environment, compatible device and reliable internet connection.
In-person sessions take place at a mutually agreed-upon location.
Any additional location or travel-related charges must be disclosed and accepted before purchase or scheduling.
Any material changes to the agreed delivery arrangement will be communicated by WellNEST.
7. ADDITIONAL SERVICES
Services not expressly included in the selected offering require separate agreement.
Additional services will be charged at rates disclosed and accepted by the Participant before provision.
No additional services or charges will be imposed without authorization.
8. REFUNDS AND SERVICE DISCONTINUATION
Refund eligibility is governed by these Purchase Terms, the Master Coaching Services Agreement and applicable law.
If WellNEST cannot provide purchased services, it will make reasonable efforts to arrange rescheduling, an appropriate alternative or an applicable refund for unused services.
If the Participant discontinues participation, any refund for unused services will be determined according to the disclosed purchase terms and applicable law.
Nothing in these Purchase Terms limits rights or remedies provided by applicable law.
9. ACCEPTANCE
By completing a purchase, the Participant acknowledges that:
The selected offering and its price were disclosed before payment.
Included services and session quantity were presented.
Any applicable package validity period was disclosed.
The virtual or in-person delivery arrangement was disclosed.
The 24-hour cancellation and missed-session policy was disclosed.
Applicable recurring payment terms were presented before authorization.
The Participant has had access to the WellNEST Master Coaching Services Agreement & Informed Consent and Privacy Notice.
These Purchase Terms supplement the Master Coaching Services Agreement between the Participant and WellNEST Medicine LLC.
WELLNEST MEDICINE LLC